Transform your customer service approach with the powerful SERVE and BLAST methods. This presentation introduces simple yet effective strategies to enhance client satisfaction, de-escalate tense situations, and boost your business's reputation. Learn how to Smile, Engage, Relate, Verify, and go the Extra mile while mastering the art of Believing, Listening, Apologizing, Solving, and Thanking. Discover the proven techniques that have significantly improved customer satisfaction metrics and Net Promoter Scores in real-world applications.