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Ad Title: Discover Goodwill's Monument Retail Center is looking for a Shift Supervisor!!
Location: 15821 Jackson Creek Parkway, Monument, CO 80132
Post Date: 03/01/19
Contact: Melinda Dollarhide
City: Colorado Springs
State: CO
Zip: 80907
Phone (W): 719-785-9205
Website: visit our website...
Discover Goodwill of Southern & Western Colorado is seeking versatile and adaptable candidates with retail experience to become our Shift Supervisors. Previous supervisory experience in retail, restaurant, hospitality or similar industries is preferred for this position. A successful Shift Supervisor will naturally become a top candidate for career growth opportunities within Discover Goodwill's Retail Division. We currently have locations in El Paso, Teller, Pueblo, Fremont, Mesa and La Plata Counties.


The Shift Supervisor will be responsible for day-to-day, tactical and practical leadership of associates and teams across the entire retail center.


Generally responsible for monitoring the whole retail center and addressing immediate issues of safety, customer focus, product flow and aesthetics either personally or through delegation (aka “Management by Walking Around”)

Employee leadership including:

Managing breaks
Redirecting staff/work teams to address call-offs
Coaching employees verbally and with initial write-ups
Providing input to reviews and terminations
Facilitating employee purchases

Task/Functional leadership Including:

Assisting in opening and closing procedures
Responsible for the verification step related to the daily sales report paperwork
Responsible for counting drawers
Responsible for making change between drawers and safe
Assisting with inventory process by counting, entering, verifying

Customer Focus

Plan, coordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives
First escalation point for customer complaints
Point of contact for turning down donations at ADC

Cross-training including:

Maintaining knowledge of store procedures at the proficiency of a generalist with the ability to occasionally fill in for an emergency
Maintaining knowledge to the level where operations can be maintained in the rare case where no Supervisor, Assistant Manager or Manager is able to be on premises.

Discover Goodwill of Southern & Western Colorado is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities and/or protected veterans without regards to discrimination.

To promote a Safe & Drug-free Workplace, a pre-employment screening may be conducted. Candidates may be disqualified for criminal history regarding drug use or sale, financial fraud, identity theft, abuse, violence, and/or theft.

Discover Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or

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